Delete your account

You can ask us to delete your Nyber VPN account and the personal data associated with it at any time. To make a request, email delete@nyber.net from the address your account is registered with.

How to request deletion

Send an email to delete@nyber.net with the subject “Account deletion”, sent from the email address on the account. Using the registered address helps us verify the request is yours; if you cannot send from it, we may ask you for other information to confirm your identity before we act.

What gets deleted

Once your identity is verified, we delete the personal data we hold about you from our systems, including:

• your account email address and encrypted (hashed) password;
• your subscription record and its status;
• diagnostic and crash reports that can be linked back to your account.

Because we operate a zero-logs VPN, there is no record of your browsing, DNS queries, or connection IP addresses to delete — we never collected one.

What we may keep

We may retain a limited amount of data where the law requires it or where we have a legitimate business reason, specifically:

• billing and transaction records, for as long as our accounting and tax obligations require;
• aggregated and anonymized data, which is retained indefinitely because it no longer identifies you.

Timing

We process deletion requests within the timeframes required by applicable law. Deleting your account is permanent: we cannot restore it or its subscription history afterwards.

Cancelling instead of deleting

Deleting your account is not the same as cancelling a subscription. If you subscribed through the App Store or Google Play, cancel the subscription in that store to stop future charges — deleting your account here does not cancel a store subscription on its own. For help with billing, contact support@nyber.net.

Other privacy requests

To access or correct your data, withdraw consent, or exercise any other right, see our Privacy Policy or contact us at info@nyber.net.