Privacy Policy

This privacy policy applies to the Nyber VPN app for mobile devices, together with any related services and our website (collectively, the “Application”). The Application is operated by DEL TECH, a sole proprietorship registered in Ontario, Canada (BIN 1001513388), hereby referred to as the “Service Provider” and responsible for your information under this policy.

Our zero-logs commitment

The VPN itself is built so that the Service Provider does not monitor, record, or store the contents of your traffic, the websites you visit, your DNS queries, or the IP addresses you connect from while using the VPN. We cannot provide a record of your activity because we do not keep one. The collection described below concerns your account and the operation of the app itself — never what you do through the tunnel.

Information collection and use

The Application collects information when you download and use it. This information may include:

• your device’s Internet Protocol address;
• the screens of the Application that you visit, the time and date of your visit, and the time spent on them (this means screens inside the app, not sites you reach through the VPN);
• the time spent on the Application;
• the mobile operating system you use.

To operate accounts and billing, we also collect:

• Account information — the email address you register with and an encrypted (hashed) password.
• Subscription information — the plan you choose and its status. Payments are processed by our third-party payment provider; we do not receive or store your full card number.
• Operational data — aggregate, non-identifying metrics (such as total bandwidth on a server) needed to keep the network healthy, and diagnostic or crash reports you choose to send from the apps.

For a better experience while using the Application, the Service Provider may require you to provide certain personally identifiable information, including but not limited to email. The information the Service Provider requests will be retained and used as described in this privacy policy.

How we use information

We use this information only to create and secure your account, process your subscription, provide customer support, prevent abuse and fraud, and operate and improve the Application. We do not sell your personal information, and we do not use it for advertising. The Service Provider may use the information you provide to send important information, required notices, and, where permitted by law, marketing communications.

Cookies and tracking technologies

The Application or its third-party SDKs may use cookies, SDKs, pixels, and similar technologies to support functionality, analytics, or service delivery. Where required by applicable law, the Service Provider will obtain consent before using non-essential tracking technologies.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal data the Service Provider holds about you. To exercise these rights, or to withdraw consent where processing is based on consent, contact the Service Provider at info@nyber.net.

Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. To exercise your CCPA/CPRA rights, contact the Service Provider at info@nyber.net.

Third party access and sharing

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. Beyond that, we share information only with service providers who help us run the Application (for example, our payment processor and hosting providers), under agreements that limit their use of it. Because we do not log your VPN activity, we have no activity records to disclose.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

• Firebase Crashlytics

The Service Provider may disclose User Provided and Automatically Collected Information:

• as required by law, such as to comply with a subpoena, or similar legal process;
• when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• with their trusted service providers who work on their behalf, do not have an independent use of the information the Service Provider discloses to them, and have agreed to adhere to the rules set forth in this privacy statement.

International data transfers

The Service Provider or its third-party service providers may transfer personal data to countries outside your country of residence, including outside the European Economic Area (EEA). Where applicable law requires safeguards for international transfers, the Service Provider will use appropriate mechanisms:

• Standard Contractual Clauses (SCCs) approved by the European Commission;
• adequacy decisions or other legally recognized transfer mechanisms;
• your consent, where required and legally permitted.

Data protection laws in other countries may differ from those in your jurisdiction. Where required by law, the Service Provider will apply appropriate safeguards and obtain any consent required for the transfer.

Opt-out rights

You can stop further collection of information from your mobile device by uninstalling the Application. Uninstalling will stop the Application from collecting data from your device, but it does not automatically delete information that has already been transmitted to the Service Provider or to third parties.

To request deletion of your personal data, to withdraw consent, or to exercise any of your rights, contact the Service Provider at info@nyber.net.

Data retention

The Service Provider retains personal data based on its necessity for the stated purposes:

• User provided data — retained for the duration of your use of the Application plus 12 months thereafter, unless longer retention is required by law.
• Automatically collected data — retained for up to 24 months from collection, unless longer retention is required for legal compliance.
• Aggregated and anonymized data — retained indefinitely as it no longer identifies you.
• Data required for legal compliance — retained as long as required by applicable law, including our accounting and tax obligations for billing records.

You may request deletion of your personal data, subject to any legal obligation to retain it. If you want the Service Provider to delete User Provided Data submitted through the Application, please contact them at info@nyber.net. Please note that some User Provided Data may be required for the Application to function properly.

Data deletion

You can request deletion of your personal data or account at any time by contacting the Service Provider at info@nyber.net, or by following the steps on our account deletion page. The Service Provider will process your request within the timeframes required by applicable law.

Upon verification of your identity, the Service Provider will delete your personal data from its systems, except where retention is required for legal compliance or legitimate business purposes.

Children

The Application is not intended for children under 16 years of age, or such higher age as required by applicable law. The Service Provider does not knowingly solicit data from children or market the Application to them.

Where parental or guardian consent is required under applicable law, the Application is not intended for use without that consent. The Service Provider does not knowingly collect personally identifiable information from children under 16 years of age in violation of applicable law. In the event the Service Provider discovers that a child has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided the Service Provider with personal information, please contact the Service Provider at info@nyber.net so that they will be able to take the necessary actions.

Security

The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.

Data breach notification

If a data breach occurs that affects your personal data, the Service Provider will notify you in accordance with applicable legal requirements, including, where required, providing information about the nature of the breach and the steps being taken to address it.

Changes to this policy

The Service Provider may update this Privacy Policy from time to time. The Service Provider will notify you of material changes by posting the updated Privacy Policy with an effective date. Where required by law, the Service Provider will seek your consent to material changes before they take effect.

Previous versions of this Privacy Policy will be maintained and made available upon request by contacting the Service Provider at info@nyber.net. This privacy policy is effective as of August 19, 2026.

Your consent

Where processing is based on consent, you provide that consent by affirmatively opting in to the relevant feature or action. You may withdraw consent at any time without affecting processing carried out before withdrawal. Processing based on other lawful bases is carried out as described above.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider — DEL TECH (Nyber VPN) — via email at info@nyber.net.